Rental Center FAQs

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Damariscotta Tool & Rental offers a large variety of home project and light construction equipment for the homeowner and contractor. Please take a look at our rate guide to check out our full selection of equipment available for rent.

We do not offer party rentals. Our focus is providing top-notch equipment rental and
service for construction and renovation projects.

We work hard to make the rental experience quick and convenient for you. If you are a
new renter we can reserve equipment with just a name and phone number. When you
come in to pick up your rental, you will need to provide a valid ID and a security deposit.
If your rental is to be delivered, you will need to stop by before the delivery date to
provide ID and security deposit. We would be happy to provide further details, please
email or call us.

We recognize there are small jobs and big jobs, and every project is different. On most
equipment we offer two hour, four hour, daily, weekly and monthly rates. You can pick
the amount of time that serves your needs best!

Often large equipment includes an hour meter to record the time used. Most metered
rental equipment includes a specified number of hours for use during the duration of the
rental contract. The number of hours included in each rent will be explained to you before
you rent the equipment. To find out if the equipment you are interested in is metered,
please call or email.

All payments are due upon return of the equipment. At this time we can adjust for an
early or late return and the consumables used if the rental included a supply kit. Because
of the complications in rental times and the amount of consumables used, we do not
accept prepayment. Please keep this in mind if you plan to have someone return the
equipment for you.

All major credit cards are accepted for payment and for security deposits. Cash, check
and payment to Damariscotta Hardware accounts are also accepted.

When equipment is returned early, we will prorate your rental for the amount of time you
actually had the equipment. For instance, if you have a rental contract for four hours, and
then return the equipment in two, we only charge you for a two hour rent.

We ask, if you know you are running late, to please call and let us know so we can ensure
renters waiting for your return are notified. Equipment returned late will be prorated for
the additional time in excess of the original contract terms. For instance, if your
contract is for two hours, and you return after four, a four hour rate will apply to
your rental. Please remember, equipment that does not return when scheduled can
create great inconvenience for the next scheduled renter and incur additional charges
should another customer be unable to rent because of a late return.

Rentals must be returned during business hours. Equipment left unattended after hours is
not recognized as returned. Contracts will continue running and the equipment is still the
responsibility of the lessee.

Reservations ensure the equipment will be ready and waiting when you arrive. During the
high demand season for certain equipment, it may not be possible to walk in and rent what
you are looking for. Highly popular seasonal items include log splitters, pressure washers
and tillers. If you know when you want equipment for, it’s always a safe bet to make a
reservation.

Security deposits are calculated as twice the expected cost of the rental period, with a
minimum deposit of $100. Security deposits on large equipment are often calculated as the
total of the rental contract plus one additional day’s rent. Security deposits are required of new
customers, customers who have not rented for extended periods of time, or have never
rented large equipment before.

If you are asked to leave a security deposit again, it is most likely because you have not
rented for an extended period of time or have never rented large equipment before.

The account holder must sign the contract or identify individuals authorized to sign to the
account. Additional authorized individuals may only be added by the account holder in
person with the provision of valid ID. It is not possible to add individuals by phone, fax
or any other method.

Damariscotta Tool & Rental takes consumer protection seriously and makes every effort
to deter identity theft or other fraudulent use of customer accounts. When asked to
provide ID, we are not suggesting distrust of you, but respect for your personal
information and security.

Individuals authorized to sign for the account may pick up equipment. Individuals who
are not listed as authorized signers for the account will not be permitted to sign or remove
equipment from the rental yard. It is possible for an authorized individual to sign a
contract in advance of pickup by another.

All equipment can be transported by the lessee, permitted it can be moved safely. We
reserve the right to refuse to load or permit equipment to be taken out of the yard if it cannot be
transported or hauled safely. Please call ahead to discuss transportation of equipment.

We do deliver! Everything from wallpaper steamers to excavators is available for
delivery directly to your jobsite. Our $50 delivery fee covers delivery and pickup within a
ten mile radius of the rental center. Please call for rates on your delivery greater than ten miles.

We take our responsibility to provide you with a safe and satisfying rental experience
very seriously. We provide hands on training for our customers. We will take the time to
answer all your questions and make sure you are truly comfortable operating the
equipment before you ever leave the yard. If you have any questions or concerns while on
the worksite, we are available 24 hours a day to answer your questions.

Your safety is our priority. Even if you are familiar with the operation of equipment, we
will review the safety precautions and features of the equipment to ensure your safety and
satisfaction.

The operation of some equipment is complicated and a may result in personal injury or
property damage if used incorrectly. For this reason, it is our policy to train the
equipment operator in the safe operation of the equipment. If the individual using the
equipment is not the one signing the contract, please be sure the operator is present at the
time of pickup to receive proper training.

Many rentals, such as floor sanders, are provided with a kit that includes the consumables
you are likely to need to complete your task. These kits help can eliminate the stress
of trying to guess what you need and possibly making multiple trips for additional
supplies. The best part?  You only pay for what you use! Additional items for your project,
such as dusk masks, paint or cleaners, are available for sale right here.

Most tools utilizing bits or blades can be used with many different sizes and types of
accessories for drilling, boring or cutting. We offer many of these options for rent with
your equipment rental. Accessories we don’t offer for rent are available for purchase.

Please call us. We offer a 24/7/365 service line to make sure you have the advice and
help you need with your rental. Whether you are having a problem with the equipment or
not sure what attachment to select, we are here to answer your questions and provide solutions. We are proud to be with you every step of the way!

With every rental we provide you a contact number that will connect you to a real, live
technician any time of day or night. Please call this number with any questions or  concerns
you have after hours.

Maine law requires homeowners and contractors to contact Dig Safe before performing
any groundbreaking work on public or private property. Dig Safe is a free service that
provides inspection and marking of your site for underground utilities. This call helps
keep you and your neighbors safe.

All four-cycle gasoline and diesel equipment is provided with a full tank of fuel and we ask it be returned the
same way. All two-cycle equipment is provided with a full tank and a full fuel can of
premixed gas and oil. This can is provided for your convenience and does not need to be
returned full.

Absolutely! All rental equipment is for sale at all times. Please check out our used
equipment board in store and the listing on our website for really great deals on well
maintained rental equipment.

Damariscotta Tool & Rental is an authorized service center for many equipment and
generator manufacturers. Please call for details on your equipment service options.

Damariscotta Tool & Rental requires all vehicles transporting equipment to be insured.
Check with your insurance agent for their recommendation on the amount of coverage
you should carry when renting equipment.

Additional equipment insurance can be purchased through your insurance agent.
Damariscotta Tool & Rental does not offer insurance.

 

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